Efficient Transport and Energy Solutions are our Hallmark
The MAN Group is one of the leading commercial vehicle, engine and mechanical engineering companies in Europe with over 30 production sites in 14 countries. As a supplier of trucks, buses, diesel engines, turbomachinery and special-purpose transmissions, MAN is a market leader in all areas of business activity; the Group operates in over 180 countries. In 2015, its 55,030-strong workforce generated sales revenue of €13.7 billion and an operating profit of €92 million.
Every two years, MAN Diesel & Turbo sends out a comprehensive customer survey as part of the company’s Customer Satisfaction Monitoring program. In 2015, some 4,000 customers were asked about the company’s products and services. 35% of the respondents rated MAN Diesel & Turbo’s performance as “good”, 42% as “very good” and 9% as “excellent”.
To foster long-term relationships with customers with the aim of better understanding their needs, MAN Truck & Bus also carries out regular surveys. These help to establish customer satisfaction with the company’s products and services across all business units. For example, MAN Truck & Bus gages customer satisfaction through its annual Customer-First Study (CFS). In 2015, around 29,000 customers were surveyed by phone as part of the CFS study – 5,000 more than in the previous year. Over 90% of the respondents rated MAN Truck & Bus as “good” or better, and nearly 65% as “very good”. Thus customer satisfaction has improved compared with 2014.